Cancellation & Refund Policy
Last Updated: June 10, 2025
Welcome to Trimoksh – your trusted destination for spiritual and festive products. We value your trust and strive to deliver the best experience. This Cancellation & Refund Policy outlines the conditions under which cancellations, returns, and refunds can be processed on our ecommerce platform (www.trimoksh.com).
1. Order Cancellation Policy
🔁 Customer-Initiated Cancellations
- You may cancel your order within 2 hours of placing it, only if the order has not been processed or shipped.
- Cancellations must be requested via email or phone with your Order ID.
📧 Email:support@trimoksh.com
📞 Phone: +91 7982261500
🚫 Post-Dispatch Cancellations
- Once your order has been dispatched, it cannot be cancelled.
- Refusing delivery after dispatch will not be treated as a valid cancellation and may result in deduction of return shipping charges.
🎯 Custom or Festival-Specific Products
Orders containing:
- Personalized products (e.g., name-engraved puja items),
- Festival combos (e.g., Rakhi, Diwali hampers), or
- Made-to-order kits
cannot be cancelled once they enter processing, due to their time-sensitive and customized nature.
2. Refund Policy
💸 Refund Eligibility
Refunds will only be issued under the following conditions:
- Order is cancelled before dispatch.
- The product is damaged, defective, or not as described.
- The item is out of stock or undeliverable from our end.
To initiate a refund request for damaged/defective items:
- Notify us within 48 hours of delivery.
- Provide clear photos or unboxing videos of the product and packaging.
- Send the request to: support@trimoksh.com
Trimoksh reserves the right to reject refund claims that do not comply with our verification process.
⏱ Refund Timeline
- If your refund is approved, the amount will be credited back to your original payment method.
Refunds may take 7–10 business days to reflect, depending on your bank/payment provider.
3. Non-Refundable Items
We do not accept returns or offer refunds on:
- Used products
- Opened incense or samagri packs
- Custom or festival kits once processed
- Products returned without original packaging
Items damaged due to customer misuse
4. Return Process (If Applicable)
If a return is authorized by our team, you will be guided through the following steps:
- Securely pack the item with its original packaging and invoice.
- Ship it to the return address provided by our support team.
- Upon receipt and quality check, a refund or replacement will be processed.
Return shipping charges are borne by the customer unless the product was defective or wrong.
5. Contact for Support
For any cancellation or refund-related queries, feel free to reach out:
Trimoksh – Customer Support Team
📧 Email: support@trimoksh.com
📞 Phone: +91 7982261500
🌐 Website: www.trimoksh.com
🕘 Support Hours: 10 AM to 9PM