Terms & Conditions
Updated Date: June 10, 2025
Welcome to Trimoksh. These Terms and Conditions (“Terms”) govern your access to and use of our website www.trimoksh.com (the “Website”) and our related services. By using this Website, you agree to be bound by these Terms. If you do not accept these Terms, please do not use the Website.
1. About Us
Trimoksh is an online spiritual store offering high-quality incense sticks, cones, sambrani cups, havan samagri, puja kits, and other products associated with festivals and rituals.
2. Eligibility
You must be at least 18 years old or under the supervision of a parent or guardian to use this Website. By using our services, you confirm that you are legally capable of entering into a binding agreement under the Indian Contract Act, 1872.
3. User Account
- To place an order, you may be required to create an account.
- You are responsible for maintaining the confidentiality of your login credentials.
- All activity under your account is your responsibility.
4. Products and Services
- All products are listed with as much accuracy as possible.
- Trimoksh reserves the right to change product details, prices, or availability at any time without notice.
- Slight variations may occur in handcrafted or natural products.
- Images on the Website are for illustration purposes only.
5. Pricing and Payments
- All prices are in INR (Indian Rupees) and inclusive of applicable taxes.
- We accept payments via credit/debit cards, UPI, wallets, and net banking through secure payment gateways.
- We do not store your payment information.
- Prices are subject to change without prior notice.
6. Orders and Acceptance
- Orders placed on the Website constitute an offer to buy and are subject to our acceptance.
- You will receive an order confirmation via email/SMS once your payment is received.
- We reserve the right to cancel any order due to product unavailability, pricing errors, or suspected fraud.
7. Shipping and Delivery
- Orders are typically shipped within 1–3 business days.
- Estimated delivery time is 3–7 business days, depending on your location.
- Delivery delays due to courier, weather, or regional issues are beyond our control.
- Shipping charges (if any) are displayed during checkout.
See full Shipping & Delivery Policy for details.
8. Order Cancellation & Modifications
- Orders may be cancelled within 2 hours of placement if not yet dispatched.
- Customized or festival-special products cannot be cancelled once processed.
- Trimoksh reserves the right to cancel any order and issue a full refund if necessary.
See full Order Cancellation Policy for details.
9. Returns and Refunds
- Due to the spiritual nature of our products, we do not offer returns unless the item is damaged or defective.
- For eligible issues, notify us within 48 hours of delivery with proof.
- Approved refunds will be processed within 7–10 business days.
See full Returns & Refund Policy for details.
10. Substitutions
- In rare cases, we may substitute a product (e.g., in gift sets or festive kits) with an item of equal or higher value due to stock limitations.
- Substitutions will match the product’s intent and quality.
See full Substitution Policy for more.
11. Intellectual Property
All content on this Website—including logos, images, text, product designs, and trademarks—is the property of Trimoksh or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.
12. Limitation of Liability
Trimoksh shall not be liable for:
- Any indirect, incidental, or consequential damages.
- Delivery delays or errors caused by third-party logistics providers.
- Misuse of products by the customer.
13. Privacy Policy
Your privacy is important to us. Please refer to our full Privacy Policy to understand how we collect and use your data.
14. Governing Law
These Terms are governed by the laws of India. All disputes will be subject to the exclusive jurisdiction of the courts located in Delhi, India.
15. Contact Us
For questions or concerns regarding these Terms, please contact:
Trimoksh Customer Care
📧 Email: support@trimoksh.com
📞 Phone: +91 7982261500
🌐 Website: www.trimoksh.com